Conversational digital assistants

Assistance systems exist in a variety of forms. The simplest passive systems are limited to recommendations and warnings, which people can either heed or ignore. Digital assistants that carry out conversations are more complex. The easiest ones to develop are digital assistants that control the conversation – yet these assistants are anything but trivial. The assistant asks questions and the person answers them. This makes it possible to formulate questions that based on previous answers. More sophisticated assistants bring users out of an “anomalous state of knowledge” (ASK).

The ASK hypothesis was developed in the early 1980s when studies were conducted on the relationship between a user’s information need and queries submitted to search engines. That might seem like a long time ago, but it’s still relevant today. Lawyers look for federal court rulings; compliance officers look for information about potential clients. Very few of them are likely aware that as part of such a search process, they develop their information need in order to find their way out of an ASK. Digital assistants that support this process are still in their infancy. Initial steps in this direction are being documented by SCAI.

 

 

Links:

[1] Belkin, N.J. "Anomalous states of knowledge as a basis for information retrieval" (PDF). The Canadian Journal of Information Science, 5, 1980, pages 133-143.

[2] Search-Oriented Conversational AI (SCAI) Workshops

 

Complete Revision of the Federal Data Protection Act

The complete revision's draft of the Federal Data Protection Act is currently in political consultation. Data Protection is to be increased by giving people more control over their private data as well as reinforcing transparancy regarding the handling of confidential data.

Links: draft, report

Eurospider Information Technology AG
Schaffhauserstrasse 18
8006 Zürich

 

Cookies make it easier for us to provide you with our services. With the usage of our services you permit us to use cookies.
More information Ok Decline