Chatbot Studie von PWC

Chatbot technology will fundamentally alter interactions between customers and partners. That’s what PWC and the University of St. Gallen predict [1]. Chatbots are computer programs that hold conversations with humans via speech or text. The study aimed to discover how the Swiss market would react to these new human-machine interfaces.

One of the study’s key conclusions was that chatbots are user-oriented and cannot simply be transferred from one business area to another. Another similarly evident conclusion is that back-end systems need to be fully integrated. Finally, the study points to the importance of a long-term strategy. A chatbot needs to be maintained and continually improved over an extended period of time.

Complete Revision of the Federal Data Protection Act

The complete revision's draft of the Federal Data Protection Act is currently in political consultation. Data Protection is to be increased by giving people more control over their private data as well as reinforcing transparancy regarding the handling of confidential data.

Links: draft, report

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