Chatbot Studie von PWC

Chatbot technology will fundamentally alter interactions between customers and partners. That’s what PWC and the University of St. Gallen predict [1]. Chatbots are computer programs that hold conversations with humans via speech or text. The study aimed to discover how the Swiss market would react to these new human-machine interfaces.

One of the study’s key conclusions was that chatbots are user-oriented and cannot simply be transferred from one business area to another. Another similarly evident conclusion is that back-end systems need to be fully integrated. Finally, the study points to the importance of a long-term strategy. A chatbot needs to be maintained and continually improved over an extended period of time.

Complete Revision of the Federal Data Protection Act

Complete Revision of the Federal Data Protection Act: „As of 15th September 2017, draft and report for a completely revised Federal Data Protection Act is public. In a first step parliament and the people agreed to adaptations in order to be compliant with EU law. The second part of the revision is debated by the parliament since September 2019. Data Protection is to be increased by giving people more control over their private data as well as reinforcing transparency regarding the handling of confidential data.”


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